Yan Fu – co-founder & CTO of YC-backed Berry, a 17-year engineering leader – discusses the hurdles in Customer Success, why ...

Business leaders are discovering that the traditional playbook for sales productivity is failing, and businesses need to ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Leaders spend a lot of time thinking about building things smarter and faster, but they can’t afford tunnel vision that ...

LOS ANGELES, Nov. 7, 2025 /CNW/ -- Customer platform Planhat today announced it has been recognized as a Leader in the 2025 Gartner (R) Magic Quadrant (TM) for Customer Success Management Platforms.

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

Founded in 2024, Agency has raised its $20 million Series A, led by Menlo Ventures, Fortune has exclusively learned.

The tech industry has created many new roles over the years, each designed to address specific challenges or opportunities. Chief Revenue Officers (CROs), for example, have proven effective by ...

We’re standing at the edge of a profound shift in how work gets done. For years, we’ve talked about digital transformation, but the next wave isn’t just about digitising tasks, it’s about reimagining ...

Skilljar co-founders Sandi Lin (left) and Jason Stewart. (Skilljar Photos) Skilljar, a Seattle startup that sells learning management software to help companies train their customers and partners, has ...

The Customer Success Festival will be held on February 12-13, 2025, in Austin, Texas. This two-day event will bring together industry leaders, customer success managers, and executives to explore ...

LOS ANGELES, Nov. 7, 2025 /PRNewswire/ -- Customer platform Planhat today announced it has been recognized as a Leader in the 2025 Gartner (R) Magic Quadrant (TM) for Customer Success Management ...