Investment in technology, specifically artificial intelligence (AI), is imperative today if you want your company to survive ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Editor’s Note: A version of this article was originally published in 2023 and has been updated for 2025 to reflect the latest developments in law firm marketing and digital analytics. In an ...

While home prices and rents have increased upward of 70% over the last five years, state minimum wage has increased just 33%. Fortunately, Durango has the ability to close this gap by implementing a ...

Katie Carlson in 1994 as an instructor at Centaur Stride with volunteer Mike Pushback, rider Shannon Donnovan, her mom, Anne Luce and horse, Coco. I recently attended a mini-conference for nonprofits ...

Raghu Reddy, chief administrative officer of Southfield, Mich.-based MiOrtho Surgery Center and a member of the Ambulatory Surgery Center Association’s education and quality committees, joined ...

A project shaped by care experienced people has identified what matters to care leavers - and how different this is from what ...