Temporal database systems are designed to capture and manage data that varies over time, thereby accommodating historical and time‐sensitive information. These systems integrate temporal dimensions ...

Pundits have long talked about the importance of customer experience for business performance. You may have received the edict from the CEO or advice from your consulting firm to differentiate ...

When recall is important in a search session query expansion is a crucial element of search success and satisfaction. Enterprise search users assess the initial performance of a search application by ...

Sunrise Software develops tools that help IT departments manage their service and helpdesk processes. But according to Geoff Rees, the company’s sales director, the real proof of the value of its ...