The “wheel” at the Enoch Pratt Free Library’s Telephone Reference Service begins to turn. About 800 reference works on this 8-foot-tall lazy Susan of information come into play. L “I think he had ...

For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...

Reference & User Services Quarterly, Vol. 38, No. 4 (SUMMER 1999), pp. 395-401 (7 pages) When designing a reference service point, there are numerous issues to explore. The author covers some of them ...

A plan to consolidate several reading rooms at the Library of Congress and offer “one-stop shopping” to patrons in search of information has rattled some library staff members, who worry that it will ...

I grew up without a local public library. The Ramapo Catskill Library System in New York provided bookmobile service to my small town, so I at least had access to recreational reading, but it was ...

This is a preview. Log in through your library . Abstract This exploratory study investigated the help-seeking preferences of library users at two large urban universities in Toronto. Reference desk ...