ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI ...
ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker detailed ...
Improved first contact resolution by up to 20% Reduced cases initiated over phone by 40% Increased revenue retention by $5.2 million from support contract renewals The Total Economic Impact Of ...
TORONTO & BARCELONA, Spain--(BUSINESS WIRE)--ServiceNow World Forum & Five9 CX Summit—ServiceNow (NYSE: NOW), the AI platform for business transformation, and Five9 (NASDAQ: FIVN), provider of the ...
With over 60,000 stores around the world, 7-Eleven has a huge task in serving its customers. It has redefined its processes using the ServiceNow platform to do just that. 7-Eleven prides itself on its ...
3CLogic Unveils Groundbreaking Integration with ServiceNow to Transform Voice-Driven Self-Service, Enhancing Employee and Customer Experience, Boosting Efficiency, and Reducing Operational Costs ...
Chia Wee Luen, the newly minted managing director of ServiceNow in Asia, wakes up each morning to a smartphone filled with tasks that require his attention. But he doesn’t need to fire up multiple ...
ServiceNow to integrate Boomi’s industry-leading API Management capabilities with Automation Engine for complete visibility across a user’s API landscape and enhanced governance SANTA CLARA, Calif. & ...
The COVID pandemic inevitably resulted in the physical world closure of so-called non-essential retail, driving firms online to cope with a societal shift to e-commerce on a scale that few had ever ...
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