The traditional telecommunications market was turned on its ear in 2005 as big phone companies aggressively started entering new markets to fight stiff competition from cable providers and Internet ...

The telephone is often the easiest way for your customers to reach your business if they have a problem or just need information. This amplifies the need to deliver strong customer service over the ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Globally, market dynamics are evolving as telecom carriers reorient toward software-based offerings, while hyperscale cloud providers and specialized vendors compete to deliver advanced, ...

The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. However, the term ...

The call-center equivalent of network-based denial-of-service attacks, known as telephony denial-of-service (TDoS), have targeted emergency services among other industries, enough to garner attention ...

Integrating your CRM and telephony enables you to track calls made by sales teams, and analyse data that you have managed to accumulate to increase efficiency. Telephony and CRM are two technological ...

After the government’s recent approval to full-fledged internet telephony by telcos, state-owned Bharat Sanchar Nigam Ltd (BSNL) today said it is ready with its new offering ‘Wings’, which will be ...